Frequently Asked Questions

Here are some common problems you may encounter when using Echo VPN, you can refer to them to solve them.

If the problem cannot be solved, you are welcome to contact us by email (echo-support@galaxnet.cc) or the feedback button in the App, and we will deal with it as soon as possible.

Stuck on connecting

This situation often has the following possibilities:

• Another VPN is running
• You are connecting from an unsupported region, such as Mainland China

If it is the first case, please close the application directly and try to connect again.

If it is the second case, it is temporarily not supported. Privacy VPN mode and China App Acceleration mode are intended for users outside Mainland China and do not work from Mainland China IP addresses.

Can Echo VPN be used in Mainland China?

No. Both Privacy VPN mode and China App Acceleration mode are intended for users outside Mainland China and are not available from Mainland China IP addresses.

Are Privacy VPN and China App Acceleration the same subscription?

No. These are two different modes backed by different infrastructure. A Privacy VPN subscription does not unlock China App Acceleration, and a China App Acceleration subscription does not unlock Privacy VPN.

Please subscribe to the mode you actually need. The subscription model is separate because the infrastructure cost for each mode is different.

What is included in free use?

Echo VPN can be used for free with ads and free-tier speed limits. Subscriptions remove ads and free-tier limits for the selected mode.

Can yearly subscribers request a new server location?

Yes. Yearly subscribers can email echo-support@galaxnet.cc with the desired region. We evaluate overall user demand, network quality, and infrastructure cost before deciding whether to deploy a new server location.